We strive to ensure your complete satisfaction with every purchase you make from us. Please read the following policy carefully to understand the guidelines and procedures for returns, refunds, and cancellations.
You may cancel an order before the product is shipped or produced. In the event of order cancellation, a full refund will be provided. Please note that orders cannot be canceled if the product has already been shipped out.
Returns (if applicable)
We are committed to offering hassle-free returns for domestic (US/CA) orders. Customers have the right to apply for a return within 30 days after receiving the product. To qualify for a return, the item must be unused, in the same condition as received, and in its original packaging. To initiate a return, a receipt or proof of purchase is required. Please do not send your purchase back to the manufacturer.
Customers will be charged for shipping costs at most once (including returns). There will be no restocking fee for returning a product.
For international orders, returns are accepted only for wrong or defective products, which must be reported within 48 hours of delivery.
Customers are responsible for the return shipping cost in the following situations:
Refunds (if applicable)
Once we receive and inspect your returned item, we will send you an email notification regarding the receipt and status of your refund. We will also inform you whether your refund has been approved or declined. If approved, your refund will be processed, and the credit will be applied to your original method of payment or credit card within a specific number of days.
Late or Missing Refunds (if applicable)
If you haven't received a refund yet, please follow these steps:
If you have completed these steps and have not received your refund, please reach out to us at firstname.lastname@example.org for assistance.
For information on the return address and further assistance regarding returns or any other inquiries, please contact our Customer Service at email@example.com.
Thank you for choosing TMA. We value your satisfaction and are dedicated to making your shopping experience as seamless and enjoyable as possible.
Please read these Terms and Conditions ("Terms") carefully before using the checkout services of TMA Vacuum Cleaner Store ("us", "we", or "our").
1. Agreement to Terms
By proceeding with the checkout process on our website, you agree to comply with and be bound by these Terms. If you disagree with any part of these Terms, please do not proceed with the checkout process.
2. Product Availability
Product availability is subject to change without notice. We strive to keep our inventory updated, but there might be instances where a selected product is out of stock. In such cases, we will promptly notify you and offer alternatives or a refund.
3. Pricing and Payment
All prices are listed in the currency displayed on our website. Prices are subject to change without notice, and any discrepancies or errors in pricing will be addressed before finalizing your order. Payment must be made in full at the time of checkout, and we accept the payment methods displayed on our website.
4. Shipping and Delivery
We aim to process and ship orders in a timely manner. Shipping and delivery times are estimates and might vary due to factors beyond our control. You will receive a confirmation email with tracking information once your order has been shipped.
5. Returns and Refunds
Please review our separate "Returns & Refunds" policy, which outlines the conditions and process for returning products and requesting refunds. This policy is available on our website and is an integral part of these Terms.
Products purchased from our store may come with manufacturer warranties. Please review the warranty information provided with your product and contact us if you have any questions or concerns.
8. Limitation of Liability
To the extent permitted by law, we shall not be liable for any direct, indirect, incidental, consequential, or punitive damages arising from the use of our checkout services, products, or website.
9. Governing Law
These Terms shall be governed by and construed in accordance with the laws of [Your Jurisdiction], without regard to its conflict of law principles.
10. Changes to Terms
We reserve the right to modify or replace these Terms at any time. The most current version of these Terms will be posted on our website. By continuing to use our checkout services after any changes, you agree to be bound by the revised Terms.
By proceeding with the checkout process, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.