Below FAQ are some common concerns of our clients before purchasing our product.
If you have other questions, please just send it to tmavacuum@gmai.com.

Filter by Topic
  • All
  • General Questions
  • Technical Questions

Need Help?

If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.

If we aren’t available, drop us an email and we will get back to you within 20-36 hours!

General Questions

For Amazon order support related to specific TMA vacuum cleaner models, please use the following email addresses based on the series you have purchased:

For detailed information about our return policy, please refer to our "Return and Refund Policy" page. We accept returns for domestic (US) orders within 30 days of receipt of the product. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Orders are typically processed within 1-3 business days after full payment is received. You will receive an email with a tracking number once your order is processed and ready for shipment.
For information about warranties on specific TMA vacuum cleaner models, kindly refer to the user manual that comes with your product. Warranty periods may vary depending on the model.
Unfortunately, once an order has been shipped, it cannot be canceled. You may refer to our "Cancellation" policy for more details.
To initiate a return, please refer to our "Return and Refund Policy" page for detailed instructions. Make sure to meet the eligibility criteria and follow the steps provided.
If you haven't received your refund within the expected timeframe, please check your bank account, contact your credit card company, and then your bank. If you still need assistance, you can reach out to us at tmavacuum@gmail.com.

Technical Questions

Loss of suction can result from various factors, including:

  • Clogged filters or dirt bin: Check and clean the filters and dirt bin regularly to maintain optimal suction power.

  • Clogged hoses or attachments: Inspect hoses and attachments for blockages and remove any debris.

  • Full dustbin: Empty the dustbin before it becomes completely full to maintain consistent suction.

  • Worn filters or brushes: Over time, filters and brushes can wear out, affecting suction. Replace these components as needed.

  • Leaky seals or gaskets: Check for any air leaks in the vacuum's seals or gaskets, as these can reduce suction power.

If the motorized brush of your TMA vacuum cleaner is clogged, follow these steps:

  • Turn off the vacuum: First, ensure that the vacuum cleaner is turned off and unplugged to prevent accidents.

  • Access the brush: Depending on the model, there might be a release button or latch that allows you to access the motorized brush area. Consult your user manual for specific instructions.

  • Remove debris: Gently remove any visible debris, such as hair, strings, or dust, from the brush bristles and the brush roll.

  • Cut away tangled debris: For tightly wrapped hair or string, carefully use scissors or a cutting tool to free the brush roll.

  • Inspect and reassemble: Thoroughly inspect the brush area to ensure all debris is removed. Once cleared, reassemble the brush components according to your user manual's instructions.

  • Test: Plug in the vacuum and turn it on to test if the brush is working properly.

Filter maintenance frequency depends on usage and model. As a general guideline:

  • Pre-motor filters: Clean or replace every 3-6 months, depending on usage.
  • Post-motor filters: Clean or replace every 6-12 months, depending on usage.
Refer to your user manual for specific recommendations for your vacuum model.

Regular maintenance of the brush roll ensures optimal performance:

  • Debris removal: Remove entangled hair, strings, and debris from the brush bristles after each use.

  • Cleaning: Regularly clean the brush roll and its housing to prevent buildup.

  • Belt inspection: Check the brush roll's belt for wear and replace if necessary according to your user manual's guidelines.

A burning smell can indicate an issue. Turn off the vacuum, unplug it, and:

  • Check the brush roll: If debris is caught, remove it.
  • Inspect the filters: Dirty filters can cause overheating. Clean or replace them as needed.
  • Empty the dustbin: A full dustbin can cause overheating.
  • If the smell persists, contact customer support for assistance.

If you encounter technical issues not addressed here, please contact our customer support team for personalized assistance.

Unable to find satisfactory answers ? Contact Support